OUR PRIVACY COMMITMENT
Your privacy is important to us. To help you better protect your privacy, Red Key Mortgage Group provides this Policy Statement to inform you about our information practices and the choices you can make about the way your personal information is collected, used and disclosed.
WHERE DO WE COLLECT INFORMATION
- you create a user account to provide you access to the various insights, information, products and services offered on Red Key Mortgage Group.com, or subscribe to our blog
- you fill out various forms to receive data from us such as pricing, product and or market related information
- you request information either on-line or via email or phone
- you registration onto our online resources
- you participate in any of our on-line surveys
- you register for Red Key Mortgage Group provided services
- you register or participate in any of our various promotions or contests
- you contact us via “Contact Us” form and or submit questions or comments to us
Whenever we collect Personal Data information from you we do so with your awareness and permission. If you don’t want us to have access to the information we request, don’t fill out the forms. If you want to access our materials, products and services and for whatever reason you don’t feel comfortable with us having access to the information requested, please email us and we will see what we can do to accommodate you using other means.
WHAT PERSONAL DATA DO WE COLLECT
Depending on the type of interaction you are engaging in with the company; we can request different kinds of information. For the most part this information may include, but not be limited to the following:
- your name; (first and last)
- the name of your company
- your position in the company
- your location (such as country, state, province etc.). This allows us to more effectively allocate our communications and support services
- your e-mail address
- your phone number
- your username and password (where required)
Depending on whether or not you are procuring support or services from us we may additionally require:
- your billing address information
- your credit card information and/or invoice number
- your fax number
HOW WE USE YOUR PERSONAL DATA
We use your personal data:
- to create and maintain your redkeymortgage.com account
- to communicate with you regarding a support request you submitted
- to track any bug reports or support requests you may have logged
- to confirm with you the status of product or service orders
- to send you or your company/employer information regarding upcoming product releases and services
- to inform you regarding support, training and/or service promotions
- to confirm/remind you regarding programs(webinars, training, other) or to forward information you may have requested
- to invite you to participate in surveys or feature planning sessions
DO WE SHARE YOUR DATA
Except for very limited circumstances Red Key Mortgage Group will do its best not share your Personal Data with anyone other than yourself and/or your employer. Red Key Mortgage Group may disclose your personal data to third parties under any of the following circumstances:
- As required by law. This includes such activities as responding to a valid subpoena, warrant, audit, or agency action, or to prevent fraud. For research activities, including the production of statistical reports.
- As is required to fulfill orders, to conclude billing/credit card payment processing, and/or to facilitate bill collection.
- In the context of a business transaction, such as a merger, acquisition, consolidation, or divestiture of all or nearly all of Red Key Mortgage Group’s assets.
Red Key Mortgage Group respects your privacy and will makes every effort to provide you with effective opt-out options with regards any promotional or direct marketing styled communications you may receive from Red Key Mortgage Group and its employees. We will do our best to provide opt-out options with every promotional communication we send out. If for whatever reason our unsubscribe systems fail to work, please contact us and we will expedite your removal from any mail out lists. Please note that if you choose not to accept promotional e-mails, you may not receive special offers that may be of value to you.
Regardless of your “opt-out” or “Unsubscribed” status, you may still receive the odd communication from Red Key Mortgage Group. Typically these will be in regards to a service or information request you may have submitted, reminders of training, webcast, or webinar session you registered for etc. Red Key Mortgage Group also reserves the right to contact you in the event that we find an issue with a product or service you have purchased that may requires your immediate attention.
COLLECTION OF USAGE DATA AND OTHER NON-PERSONAL DATA
Our website is designed to automatically captures IP addresses and to issue cookies. We use IP addresses to help diagnose problems with our network and server, identify users, and to help secure our website against cyber attacks, viruses or improper activities.
LINKS TO OTHER SITES
HOW TO UPDATE PERSONAL DATA
If you need to update any aspect of your personal data, please contact us. We will do our best to get the changes you want made into our database as quickly as possible.
Red Key Mortgage Group reserves the right to change this policy from time to time. If we do make changes, the revised Privacy Statement will be posted on our website with prominent notifications that the statement has been changed.